Refund Policy

Refund Policy

1. All Sales Are Final

Due to health, safety, and hygiene standards regarding personal fragrance products, all sales are final. We do not accept returns, offer exchanges, or issue monetary refunds under any circumstances once an order has been placed and delivered. We kindly ask that you review your cart carefully before completing your purchase.

2. Immediate Order Inspection & Replacements

In the rare event that your shipment arrives damaged, defective, leaking, or with an incorrect item due to an error on our part or during transit:

Inspection Window: You must inspect your parcel immediately upon delivery and report any issues on the exact same day (within 24 hours).
Proof Required: Contact us at info@scentopia.online or via Instagram @scentopia.jo with your Order # and clear photo/video evidence showing the unboxing, bottle condition, and packaging defect.
Resolution: Once verified, we will arrange a direct replacement for the affected item at zero additional cost to you. Replacements or store credits are provided instead of cash refunds. Any additional compensation remains strictly at our management’s discretion depending on the situation.

3. Exchanges & Scent Preferences

We do not offer exchanges or returns based on personal scent preferences, longevity expectations, or subjective taste. Fragrance decants are specifically offered to allow you to test scents before committing to full bottles.

4. Order Cancellations & The 50% Advance Rule

Pre-Dispatch Cancellations: Orders may only be cancelled prior to being handed over to our delivery carrier. Once an order is dispatched, it cannot be recalled or refunded.
Unjustified Cancellations & Refusals: Cancelling an order after dispatch, refusing delivery at the door without valid cause, or failing to accept a Cash on Delivery (COD) shipment will flag your account. Future orders placed under your details will require a non-refundable 50% advance payment via CliQ before processing.