Refund Policy
1. No Refunds
Due to the personal and hygienic nature of fragrance products, all sales are final. We do not accept returns or issue refunds once an order has been placed and delivered.
2. Replacements for Defects
In the rare case that your order arrives damaged, defective, or incorrect due to an issue with shipping or handling, please contact us within 24 hours of delivery at info@scentopia.online or via Instagram @scentopia.jo, including your order number and photo/video evidence of the issue.
Verified cases will be reviewed with our delivery carrier, and if confirmed, we will arrange a replacement at no additional cost. Replacements are offered instead of cash refunds.
3. Order Cancellations
Orders can only be cancelled before they have been dispatched for delivery. Once an order has been handed to our carrier, it cannot be cancelled or refunded.
4. Contact
For any concerns about your order, reach us at info@scentopia.online or via Instagram @scentopia.jo with your order number ready.